About this opportunity
BASIC PURPOSE:
The ServiceNow Developer is responsible for the development, administration, customization, and support of the ServiceNow platform. This role works closely with IT and business stakeholders to enhance platform capabilities, automate processes, maintain existing modules, and ensure reliable platform performance. The position focuses on application development, operational support, integrations, and continuous improvement of the ServiceNow ecosystem.
ESSENTIAL FUNCTIONS:
* Administer and configure the ServiceNow platform to support business and operational requirements.
* Develop, customize, and maintain ServiceNow applications, modules, workflows, and integrations.
* Support adoption and implementation of ServiceNow AI capabilities and platform innovations.
* Perform day-to-day platform administration, including user management, configuration, and data maintenance.
* Assist with platform upgrades, patches, and new releases, ensuring successful deployment and minimal disruption.
* Monitor platform health and performance and help troubleshoot issues proactively.
* Maintain ServiceNow modules including Incident, Problem, Change, Asset, and Configuration Management.
* Ensure platform configurations align with ServiceNow best practices and organizational standards.
* Implement and maintain security roles, access controls, and data protection measures.
* Create and maintain business rules, client scripts, UI policies, Flow Designer workflows, and automation solutions.
* Develop and support integrations with enterprise applications using REST and SOAP APIs.
* Assist end-users by providing technical guidance, troubleshooting support, and issue resolution.
* Create and maintain technical documentation, user guides, and knowledge articles.
* Work closely with cross-functional teams to gather requirements and implement platform enhancements.
* Develop reports, dashboards, and performance analytics to support operational decision-making.
* Analyze platform usage and system data to identify opportunities for improvement and automation.
* Participate in testing, deployment, and validation activities for new platform features and enhancements.
QUALIFICATIONS:
* Bachelor’s degree in Computer Science, Information Technology, or related field.
* 5 years of hands-on experience in ServiceNow administration and development.
* ServiceNow Certified System Administrator (CSA) preferred.
* ServiceNow Certified Application Developer (CAD) preferred.
* ITIL Foundation certification preferred.
* Knowledge of ServiceNow AI capabilities, Virtual Agent, Predictive Intelligence, or GenAI features preferred.
* Good understanding of ITSM processes and ITIL best practices.
* Experience with JavaScript, HTML, CSS, REST/SOAP web services, Service Portal, Flow Designer, and Integration Hub.
* Experience developing and supporting custom ServiceNow applications and integrations.
* Strong analytical, troubleshooting, and problem-solving skills.